Privacy Policy
This page explains how Luxarc collects, uses, protects, and otherwise handles your Personally Identifiable Information (PII) when you use our website at www.luxarc.in. Please read our privacy policy carefully to understand our practices regarding your personal information.
What Personal Information Do We Collect?
When you register, place an order, or interact with our site, you may be asked to provide your name, email address, mailing address, phone number, or other details to enhance your experience.
When Do We Collect Information?
We collect information when you:
- Register on our site
- Place an order
- Subscribe to our newsletter
- Respond to a survey
- Enter information on our site
- Provide feedback on our products or services
How Do We Use Your Information?
We may use the information we collect in the following ways:
- To personalize your experience and deliver relevant content and product offerings
- To improve our website for better service
- To respond to your customer service requests
- To ask for ratings and reviews of our products or services
- To follow up after correspondence (e.g., live chat, email, or phone inquiries)
How Do We Protect Your Information?
Our website is regularly scanned for security vulnerabilities to ensure your visit is as safe as possible. Your personal information is stored behind secured networks and is accessible only by a limited number of individuals with special access rights, who are required to keep the information confidential. Additionally, all sensitive/credit information is encrypted via Secure Socket Layer (SSL) technology.
We implement various security measures when you place an order, enter, submit, or access your information to maintain its safety. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do We Use Cookies?
Yes. Cookies are small files transferred to your computer's hard drive through your web browser (if you allow) that enable our site's systems to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process items in your shopping cart. They also help us understand your preferences based on previous or current site activity, enabling us to provide improved services.
We use cookies to:
- Remember and process items in the shopping cart
- Understand and save user preferences for future visits
- Keep track of advertisements
- Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future
You can choose to have your computer warn you each time a cookie is being sent, or you can turn off all cookies through your browser settings. If you disable cookies, some features may be disabled, but you can still place orders.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without advance notice. This excludes website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, provided they agree to keep this information confidential. We may also release information when necessary to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-Party Links
Occasionally, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies, and we have no responsibility or liability for their content and activities. We seek to protect the integrity of our site and welcome any feedback about these sites.
Advertising and Tracking
We comply with advertising standards that aim to provide a positive user experience. Cookies and other tracking technologies help us understand user preferences and site interactions to offer better site experiences and tools. Additionally, we allow third-party behavioral tracking to enhance our service offerings.
How Do We Provide Updates on Our Privacy Policy?
Users can visit our site anonymously. Our privacy policy link includes the word 'Privacy' and can be easily found on our home page or the first significant page after entering our website. Users will be notified of any privacy policy changes on our Privacy Policy Page.
How Do We Handle Do Not Track Signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Fair Information Practices
In line with Fair Information Practices, we will notify users via in-site notification and email within four working days if a data breach occurs.
Why Do We Collect Your Email Address?
We collect your email address to:
- Send information, respond to inquiries, and handle other requests or questions
- Process orders and send information and updates related to orders
- Send additional information related to our products or services
- Market to our mailing list or continue sending emails to clients after the original transaction
To unsubscribe from future emails, email us at support@luxarc.in and we will promptly remove you from all correspondence.
Contacting Us
If you have any questions regarding this privacy policy, you may contact us at support@luxarc.in.
Grievance Officer
Name: George Chakola
Designation: Director
Company Name and Address:
Luxarc Private Limited 37/2200-8,
MC Tower, C Achutha Menon Road,
Punkunnam, Thrissur, Kerala - 680002
Phone: +91 98956 92306 (Available Monday - Friday, 9:00 AM - 6:00 PM)
Email: george.chakola@luxarc.in